Tech Support

  • Starting this new school year with everyone learning from home will certainly require the St. Mark's Tech Team to work on tech problems that are brand new to us. Here at St. Mark's, we have the luxury of having an enterprise class network with a gigabit connection to the Internet. While some of our SML families may have a great home networks, there will certainly be others that will have tech challengs to overcome. We are going to begin this year by routing all support requests via email to itsupport@stmarks.ws. We will work on them in the order received and begin updating this page with Frequently Asked Questions (FAQ) and solutions to common problems as we discover them. We've spent years troubleshooting our own network , but this will be the first time we try and support hundreds of home networks running on a wide variety of hardware with different internet providers. We will try to help everyone overcome their tech issues, but there are some things you can do to help us succeed.

    If the problem seems to be related to the speed of your connection, Microsoft has a tool to test your ability to get to Office 365 services here. Most Internet Service Providers also have similar speed tests you can use to see how your network is performing. 

    https://connectivity.office.com

    When you send the email to itsupport@stmarks.ws, please include the following information:

    • Student Name
    • iPad serial number
    • Internet service provider with speed test results
    • Description of the problem

     

    Our Tech Team will answer every support request as soon as we can.

    Please don't call the office for support help. We only have one incoming school phone number and we'd like to aviod it being overwhelmed with support calls. Send us an email, and we will get it and respond as soon as possible.

    Thanks in advance for your understanding and patience.

    St. Mark's Tech Team

     

    ITsupport@stmarks.ws

     

     

FAQ

  • How do I connect the iPad to my Wi-Fi Network?

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    The St. Mark's Lutheran School iPads all require Wi-Fi access to function. To connect to your home Wi-Fi network, touch the Setting icon, touch Wi-Fi, find your home Wi-Fi network in the list as the iPad scans for the ones it can "see". Enter your password and the iPad will connect. Try a web browser and go to your favorite website to make sure it's working. The iPad will remember the network and save the password.  

    Comments (-1)
  • How can I check my Internet connection speed?

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    Most internet service providers have their own network speed tests you can find with a quick Google search.

    Microsoft has an "Office 365 Network Onboarding tool" that you can use to check the quality of your network connection to Microsoft. 

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  • How do I join a live stream and use features like split screen?

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    Check out this web page and it's accompanying video to get started

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  • Can I use 2 devices like a desktop computer and the student iPad at the same time?

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    If you have a computer that you want to use in addition to the iPad, you can certainly do that. We recommend that you use the Computer for Teams and the student iPad for OneNote.

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  • How do I restart or turn my iPad off?

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    Hold the power button down (top right corner of iPad) for a few seconds and you'll see "Slide to power off" appear on top with a cancel button at the bottom. Slide your finger to power the iPad off or touch the Cancel button to go back to the home screen. If you power off, and want to restart, just wait a few seconds for the iPad to completely power off and then push the power button again until you see the Apple logo. The iPad will restart.

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